Process Mining and Operational Improvement, Senior Consultant

Who You’ll Work With 

In today’s world, fast beats slow, and the secret to speed is the intersection of people, experiences, and technology. The Transformation team lives in and loves that intersection as we help our clients reach for and realize their desired business outcomes. We accelerate the growth of more impactful work and the evolution of Slalom.

Role Overview

We seek a dynamic Process Mining and Operational Improvement Senior Consultant. You will enjoy this role if you are a self-motivated, technical & data-savvy professional with a passion for process optimization, leading client conversations, and the ability to drive consulting services and support sales. You’ll thrive here if you can translate business challenges into technical data requirements, connect complex systems, and apply process improvement approaches to optimize how work gets done. Help our clients harness the power of data and streamline their operations, ultimately contributing to their success and growth. 

 What You’ll Do

Technical Process Mining & Data Integration

• Process Mining Expertise: Hands-on experience with tools such as Celonis, ARIS Process Mining, Signavio, Mindzie; including event log management, process visualization, variant exploration, and KPI configuration
• Lead data discovery, mapping, and integration & extraction efforts across ERP, CRM, and service systems (e.g., SAP, Oracle, Salesforce, ServiceNow).
• Data Engineering and Analytics: Intermediate proficiency in SQL, PQL (Process Query Language), Python, XML, and ETL tools
• Create reusable methodologies, templates, and toolkits that enable repeatable success and scale process intelligence capability
• Build dashboards and reports that synthesize key insights using Celonis PQL, SQL, Python, and ETL tools to track KPIs, cycle times, compliance, and automation impacts.
• Stay current on industry trends, process intelligence innovations, and AI-enabled analytics to bring thought leadership to clients and peers
• Perform diagnostic analyses using event logs to quantify rework, lead time, and SLA performance.

Process Analytics & Optimization

• Facilitate process discovery workshops, working groups, and data walkthroughs with stakeholders to align on challenges and opportunities
• Process knowledge: Understanding of core financial processes P2P, L2C, AP, AR, and other processes such as Call Center, ITSM, preferred
• Ability to facilitate sessions with process SME’s to gather and create L1-L5 process maps, and lead validation sessions with clients. 
• Conduct assessments of operations, workflows, and systems to identify improvement opportunities using lean, Six Sigma, Agile principles, and process discovery techniques
• Leverage process mining tools (e.g. Celonis, Signavio, ARIS), and tasks capture tools to transform and analyze complex data, discover inefficiencies, and build actionable process or automation opportunities
• Perform root cause analyses on performance issues, rework, and SLA breaches using event logs and structured process diagnostics
• Develop and maintain detailed business cases, process improvement roadmaps, quantify business impact of process improvements through data-driven ROI and value realization frameworks
• Lead and support the deployment, scaling, and governance of process mining across business units, ensuring alignment with strategic goals focused on return on investment
• Create actionable dashboards and insights through Process Mining (including Celonis) Analyses
• Provide consulting support on associated automation platforms including UiPath, Microsoft Power Automate, Co-Pilot Studio, and AIMS++

Consulting & Enablement

• Facilitate client workshops and data walkthroughs to align on data definitions, extraction methods, and process KPIs.
• Mentor client teams in data literacy, process intelligence, and continuous improvement methodologies.
• Translate technical insights into clear business recommendations for executive and operational audiences.
• Contribute to reusable data extraction templates, integration accelerators, and methodology playbooks.

Collaboration & Thought Leadership

• Partner with automation and analytics teams to integrate process mining insights with RPA, AI, and workflow tools (UiPath, Power Automate, Co-Pilot Studio).

• Stay current with emerging trends in process mining, process intelligence, and AI-enabled analytics to bring innovation to clients.

 What You’ll Bring

• 5+ years of experience in process improvement, operational improvement, business consulting, data engineering, or analytics consulting, ideally mid-to-large-scale enterprise settings
• Demonstrated success in identifying and delivering measurable process improvements using process mining
• Intermediate and hands-on proficiency with:
• SQL (querying, joins, aggregations, performance optimization)
• PQL and process mining data modeling (desirable)
• Celonis, ARIS, Signavio technical and business process improvement
• Case & Object Centric process mining approaches
• Understanding of key enterprise processes such as Procure-to-Pay (P2P), Lead-to-Cash (L2C), Order-to-Cash (O2C), and ITSM.
• Multiple industries desirable
• Strong facilitation, communication, and stakeholder management skills with ability to influence and collaborate with stakeholders at all levels across business and technical domains.
• Process methodology framework. Lean Six Sigma or Agile experience preferred.
• Ability to lead complex, data-driven initiatives with a clear understanding of change management dynamics
• Process Mining Certifications in either Celonis, ARIS, Signavio, Mindzie, and other mining tools considered.
• Some familiarity with automation ecosystems (UiPath, Power Automate, Co-Pilot Studio).

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.