Agente Bilingüe $3.1M Experiencia financiera o bancaria - Contrato a término fijo

About Ubiquity\nRecognized as a leading CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better.\nAt Ubiquity, we believe in Head, Heart, and Hustle: industry expertise, collaboration, empathy, perseverance, and a commitment to achieving results.\nCome as U are, because U Matter at Ubiquity.\nAbout the Role\nWe are looking for a bilingual Customer Service Representative to join our team and support customers with banking and financial services inquiries during our high season.\nIn this role, you will handle customer interactions, identify their needs, investigate issues, and provide accurate and effective solutions while delivering an outstanding customer experience.\nPlease note: This is a fixed-term position to support our high-season operations.\nKey Responsibilities\nDeliver outstanding customer service by making customer satisfaction a top priority.\nHandle customer interactions professionally, empathetically, and respectfully.\nIdentify customer needs, ask relevant questions, and clarify information to understand each situation.\nResearch customer issues and provide accurate, effective solutions.\nExplain procedures, answer questions, and provide clear information regarding banking and financial services.\nFollow established procedures and guidelines to resolve customer inquiries.\nMaintain a positive and professional attitude in a fast-paced, high-pressure environment.\nRequirements\nHigh school diploma or equivalent.\nAt least 9 months of experience in the financial services or banking industry.\nStrong understanding of fraud, electronic funds transfers, reconciliations, chargebacks, US banking regulations, and disputes.\nStrong customer service and problem-solving skills.\nExcellent verbal and written communication skills.\nAbility to ask probing questions, investigate issues, and identify appropriate solutions.\nAbility to follow detailed instructions and established procedures.\nIntermediate PC navigation skills while managing customer interactions.\nEnglish proficiency of 85%90%, with the ability to read, write, speak, and understand English in a business environment.\nFlexibility to work different shifts, including weekends, overnight shifts, holidays, and additional hours as required by business needs.\nOur Commitment\nWe are committed to creating an inclusive employee experience where everyone can contribute their ideas and feel free to be their authentic selves, regardless of race, gender, religion, sexual orientation, age, or disability.\nSound like the right fit? Your tomorrow looks bright at Ubiquity.-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Conocimientos: Servicio al cliente, Atención al cliente
Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, financial, afianzadora, credito, credit, financiera, bank, caja, ahorro, savings, bancaria, afores, banco, permanent, fijo