Senior Process Analyst Service Support Program - Property and Casualty

Overview: \nIn this role, youll support onshore branch operations across the full Property & Casualty policy lifecycle. Youll help keep renewal work on track, support service delivery, and act as a key point of contact for a team of Client Service Managers.\nYoull work closely with the branch, service centre, carriers, and sales colleagues to make sure requests are handled accurately and on time. Youll also help bring new team members up to speed on systems, tools, and ways of working.
· Responsibilities: \nYoull support the onshore team with end-to-end P&C service work, including renewal reviews, pre-renewal and post-renewal activity, service requests, endorsements, and policy updates. Youll help keep communication moving between the branch, service centre, and carriers, and youll make sure records are kept accurate in Gallaghers document management and agency systems.\n \nYoull also support a team of 5 to 7 Client Service Managers at the branch. That means guiding new joiners, helping with training on systems and services, and spotting tasks that can be moved into the service centre so the branch can spend more time on the work that matters most.\nAct as a point of contact for onshore branch support across the P&C policy lifecycle.\nTake part in policy renewal review meetings and help drive timely renewal activity.\nFollow up on service requests and make sure they are completed accurately and on time.\nCommunicate with carriers on policies and endorsements to help resolve queries quickly.\nKeep documentation and policy information up to date in Gallagher systems.\nHelp improve turnaround times and reduce rework across teams.
· Qualifications: \nYou have 3+ years of experience in the insurance industry, ideally in Property & Casualty.\nAdvanced English Level.\nYou have worked as a single point of contact for operations or service support.\nYou have supported renewal activity, service requests, endorsements, or similar P&C tasks.\nYou can explain policy and process information clearly in writing and over the phone.\nYou have helped train new team members on systems, tools, or service processes.\nYou can work with branch teams, service centres, and carriers to keep work moving.\nYou can organise priorities and follow through on tasks to agreed timelines.\nExperience with service transitions or onboarding is an added advantage.\nInsurance certification is preferred, but not required.-Requerimientos- Educación mínima: Universidad / Carrera Profesional
años de experiencia
Palabras clave: senior, sr, analista, analyst, servicio, service, apoyo, support, soporte