Customer Service (ITG)

Intake Specialist for an US law firm
· We are seeking a highly motivated Intake Specialist to join our intake team. In this role, you will serve as the first point of contact for potential new clients (PNCs), playing a critical role in driving business growth for the law firm. The ideal candidate is sales-driven, confident in closing deals, and able to provide empathetic and professional support while gathering key information to assess cases.
· Habilidades y Requisitos\nInglés conversacional B2+.\n+1 año de experiencia en Customer Service BPO/Call center.\nExperiencia en call center.\nPosibilidad para manejar horarios rotativos\nKey Responsibilities\nHandle high-volume inbound and outbound calls in a timely and effective manner\nRespond to potential new clients via phone, email, chat, and SMS\nIdentify client needs through active listening and investigative questioning\nAccurately collect and document detailed client information\nFollow structured call flows to ensure all required data is captured\nSend documents via electronic signature to convert leads into clients (sales component)\nMeet or exceed daily productivity and performance targets\nProvide empathetic and professional customer service, including de-escalating upset callers\nPerform additional duties as assigned by management\nApply now!.

-Requerimientos- Educación mínima: Educación Básica Secundaria
años de experiencia
Conocimientos: Jurídico
Palabras clave: servicio, service