Senior Site Reliability Engineer

Company Overview: Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries

Position Title: Senior Site Reliability Engineer Location: Remote-LATAM

What you will be doing: We are seeking a highly experienced Senior Site Reliability Engineer to own and evolve the reliability, security, observability, and operational maturity of our cloud platform. This is not a traditional SRE role. We are looking for an engineer who operates with an AI-native mindset and uses AI as a core operational force multiplier across infrastructure, incident response, automation, compliance, and operational excellence Required Skills & Experience To excel in this role, you should possess:

• AI-Native SRE Operations (Hard Requirement)

Expert-level proficiency using AI to automate SRE and infrastructure operations Demonstrated daily use of AI assistants and agentic workflows as a core part of engineering practice Hands-on experience using AI for:

• Terraform authoring and review
• incident triage
• log analysis
• runbook generation
• operational automation
• postmortem drafting
• Lambda automation
• pipeline generation
• recurring operational task reduction

Strong understanding of where AI is effective and where human validation remains critical Ability to clearly articulate AI workflows, tooling choices, operational safeguards, and production outcomes

• Cloud Infrastructure & AWS (Hard Requirement)

10+ years of professional experience operating production infrastructure for SaaS platforms Minimum 5+ years of senior-level AWS operational ownership Deep expertise across AWS services including:

• VPC
• ECS
• IAM
• RDS
• S3
• CloudFront
• Route53
• ACM
• CloudWatch
• Secrets Manager
• SSM
• ALB
• API Gateway
• Lambda

Familiarity with AWS security and governance tooling including:

• WAF
• GuardDuty
• CloudTrail
• Inspector
• Security Hub
• AWS Config
• AWS Backup
• Terraform & Infrastructure as Code

Advanced Terraform experience managing multi-account, multi-workspace infrastructure Strong understanding of:

• provider versioning
• state management
• drift detection and remediation
• dependency management
• infrastructure blast radius analysis

Proven experience resolving production infrastructure drift safely

• Incident Response & Operational Leadership

Significant experience leading production incidents as the accountable owner Ability to operate calmly and effectively during high-severity outages Proven experience authoring detailed postmortems and operational remediation plans Strong understanding of operational risk management and production recovery procedures

• Observability & Monitoring

Hands-on experience building and operating observability platforms Strong knowledge of:

• Grafana
• distributed tracing
• log aggregation
• alert tuning
• metric cardinality management

Experience diagnosing telemetry pipeline issues affecting production systems Experience owning non-trivial CI/CD pipelines end-to-end Strong understanding of:

• deployment strategies
• build optimization
• secret management
• artifact security
• pipeline security scanning

Experience implementing automated operational workflows and infrastructure automation

• Linux, Containers & Networking

Strong Linux systems administration and troubleshooting skills Proficiency with:

• Bash scripting
• Python, Go, or TypeScript

Advanced Docker knowledge including:

• image hygiene
• multi-stage builds
• image scanning
• registry security

Deep networking knowledge including:

• TCP/IP
• DNS
• TLS
• HTTP
• ALB behavior
• VPC networking
• security groups
• NACLs
• VPC endpoints
• Security & Compliance

Strong operational security fundamentals including:

• IAM least privilege
• secrets management
• encryption
• network isolation
• vulnerability management

Understanding of OWASP Top 10 from an infrastructure and operations perspective Experience integrating enterprise identity providers using:

• SAML
• OIDC
• SCIM provisioning

Experience implementing and maintaining technical compliance controls for:

• SOC-2
• ISO 27001
• HIPAA
• PCI or equivalent frameworks

Comfortable working directly with auditors and evidencing controls Nice to Have:

• Experience supporting Spring Boot or JVM-based systems in production
• Experience with runtime security or EDR tooling such as Falco
• Experience automating joiner/mover/leaver identity workflows using SCIM and IdP tooling
• AWS certifications including:

AWS Solutions Architect Professional AWS DevOps Engineer Professional AWS Security Specialty

• Ability to read and debug Kotlin or Java backend services from an SRE perspective

Soft Skills:

• Excellent verbal and written communication, able to convey ideas clearly
• Highly autonomous and proactive, taking ownership of tasks
• Adaptable to fast-paced, dynamic work environments
• Responsive and reliable across channels, including email and Slack, consistently delivering results
• Able to add immediate value to the client, contributing effectively from the first week

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.