Associate Dispatcher

About Heirloom\nHeirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing world-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry.\nGeneral Overview\nThe Associate Dispatcher works in the Property Operations department to oversee ticket completion as it relates to repairs and maintenance. The Associate Dispatcher is responsible for determining priorities, generating routes, and responding to requests in real time. In addition to providing oversight, the Associate Dispatcher acts as a shift supervisor to all Prop Ops employees within the markets being serviced.\nBenefits:\nRemote work\nBiweekly pay in USD\nPaid time off\nOpportunity to work with a U.S.-based luxury brand.\nIndefinite-term U.S. contractor agreement\nEssential Functions\nThe Associate Dispatcher will be required to:\nBegin each shift by reviewing all active tasks in Breezeway across assigned markets, identifying and resolving overdue items, unassigned tickets, and unscheduled work before the team comes on shift.\nAudit overdue tasks daily, confirming completion status via notes and Slack, closing completed items with proper documentation, and reassigning or rescheduling incomplete tasks based on property occupancy and availability.\nAssign all open tasks to the appropriate maintenance or facilities staff based on location, skill set, and workload, ensuring no tickets go unaddressed at the start of the day.\nMonitor unscheduled procurement tasks, confirm delivery status of ordered items, and coordinate transfer of materials from the warehouse to the field as needed.\nReview and prioritize the daily schedule for all maintenance and facilities staff, organizing tasks by urgency with preference given to in-house guests, arriving properties, and proximity.\nLead the daily 9:00 AM task review with property managers and field technicians, communicating priorities, flagging high-risk items, and answering questions on open tickets.\nServe as shift supervisor for all Prop Ops team members within assigned markets, providing real-time direction, support, and escalation throughout the shift.\nOversee all active dispatch operations including ticket assignment, follow-up, and rerouting as conditions change throughout the day.\nManage inbound calls using the Dispatch Call Flow procedure, handling guest and vendor inquiries with professionalism and efficiency.\nTrain and onboard internal team members and vendors to Breezeway and related task management workflows.\nBuild and maintain strong third-party vendor relationships through consistent, centralized communication.\nCoordinate with vendors to obtain quotes, schedule site visits, and follow up on outstanding requests.\nReview completed tickets for quality and accuracy, providing feedback to internal staff and vendors as needed.\nAnalyze weekly task data to identify trends, recurring issues, and opportunities for proactive intervention by property and market.\nParticipate in escalation meetings and provide real-time operational updates as needed.\nSupport financial reconciliation by matching completed tasks to vendor billing and submitting business expenses and billable hours per company policy.\nAssist with additional tasks and projects as assigned.\nRequisites\nHands-on experience with Breezeway required; candidates must be comfortable navigating task views, saved filters, and user planning workflows from day one.\nExemplary planning and organizational skills.\nExcellent written and verbal communication skills.\nBasic repair and maintenance knowledge is a plus.\nComfortable leading and working within a team.\nProcess-oriented with a proactive, resourceful approach to problem solving.\nSCHEDULE & COMPENSATION\nThis role is responsible for setting up daily tasks for the team. For this reason, the work schedule begins early in the morning, before the rest of the team comes on shift (starts at 7:00 am). The dispatcher will cover specific windows during the week, and the schedule is based on current business trends and is subject to change.-Requerimientos- Educación mínima: Universidad / Carrera Profesional
años de experiencia
Palabras clave: controlador, despachador, dispatcher