Customer Service Representative MR

Job Opportunity: Customer Service Representative (Healthcare)\nLocation: Barranquilla, Colombia\nWork Mode: On-site\nEnglish Level: B2 (required)\nSchedule Availability: Monday to Friday, availability between 8:00 a.m. 8:00 p.m AND Rotating Saturdays from 10:00 a.m. to 8:00 p.m. (one Saturday per month, compensated with a day off during the week).\nShift: 8 effective working hours\nPost-training schedule: Assigned within the available range\n About the Role\nWe are seeking a Customer Service Representative dedicated to providing a best-in-class patient experience. In this role, you will handle inbound and outbound calls, support patient inquiries, schedule appointments, and provide clear information about our services and promotions.\nThe first month will focus on paid training, including patient eligibility and insurance verification, before transitioning to full phone responsibilities.\n Essential Duties & Responsibilities\nCall Handling: Answer and direct inbound calls, take messages, and route calls to the appropriate department.\nPatient Support: Provide prompt, accurate, concise, and courteous responses to patient inquiries.\nService Quality: Deliver high-quality service while maintaining patient wait times under five minutes.\nInformation Sharing: Explain services, charges, routine treatment procedures, and current promotions.\nJudgment & Escalation: Use sound judgment when handling upset patients and escalate urgent calls to Providers, Managers, or Technicians as needed.\nPatient Registration: Assist with new patient registration and verify insurance eligibility.\nAppointment Scheduling: Schedule appointments, review details, and provide instructions to patients.\nData Accuracy: Obtain and verify demographic information and correctly enter it into the CRM system.\nPreAppointment Guidance: Inform patients of required documents and encourage early arrival for paperwork.\nOutbound Calls: Contact inactive patients to encourage followup appointment scheduling.\nDocumentation: Maintain detailed notes in the electronic health record (EHR), follow up as needed, and keep accurate call logs and reports.\n Required Skills & Qualifications\nCustomer Service Experience: Minimum 6 months in a Call Center environment (preferred).\nTelephone Skills: Proven ability to handle high call volumes professionally.\nMedical Knowledge: Medical terminology or medical front office experience is a plus.\nMultitasking Ability: Comfortable working in a fastpaced environment with changing priorities.\nLanguage Skills: Strong communication skills, especially with callers for whom English is a second language.\nCustomer Focus: Calm, empathetic, and professional when handling stressful situations.\nTyping & Data Entry: Excellent accuracy and speed.\nDocumentation Skills: Ability to read and interpret procedures, manuals, and process documents.-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Conocimientos: Servicio al cliente, Atención al cliente
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante