Customer Service Representative

 Pereira, Onsite.

About the role. As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

• Provide effortless customer experiences regardless of the chosen modality.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• From a single interface handle all interactions from multiple channels.
• Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
• Ensure customer satisfaction and maintain professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Report all customer complaints for follow-up by appropriate department/personnel.
• Follow communication procedures, guidelines and policies.
• Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.

Candidate requirements:

• Proven call center or customer service experience preferred.
• Advanced English (B2 level or above).
• Strong soft skills and communication skills.
• Basic understanding of office and computer systems/software.
• Must have excellent organizational and multitasking skills.

Benefits:

• Competitive base salary with performance-based incentives.
• Opportunities for career advancement within the organization.