Technical Support Engineer 

We're looking for a dedicated Technical Support Engineer to join our LATAM team and ensure our customers receive top-notch support. In this role, you'll be at the forefront of resolving technical challenges, assisting with application deployments, and escalating critical issues to our development team. You'll play a vital role in maintaining high customer satisfaction and driving the success of our solutions.

Responsibilities

• Provide timely and effective technical support to our valued customers.
• Guide customers through application installations and troubleshoot any issues they encounter.
• Utilize desktop support tools to efficiently resolve customer inquiries.
• Collaborate with our software development team to escalate and resolve critical issues.
• Proactively maintain high customer satisfaction levels by providing exceptional service.
  
  

Requirements

• 2+ years of experience as a Support Engineer or in a related technical role.
• Solid understanding of MS SQL and proficiency in Python are essential.
• A Bachelor's degree in Industrial Engineering or Computer Science is a plus.
• Exceptional communication skills in English (both written and spoken).
• Ability to work independently, take initiative, and learn quickly.
• Strong analytical and technical skills with a positive, "can-do" attitude.
• Flexibility to work weekends and shifts as needed.
• Bonus points for experience in the retail industry!
• A strong understanding of supply chain systems is a significant advantage.
• Experience with big data technologies and cloud platforms is a plus.