Bilingual Applications Support, Associate
Oracle
Fecha: hace 1 semana
ciudad: Bogotá, Bogotá D.C.
Tipo de contrato: Tiempo completo
Job Description
Note: Please ensure to apply with your CV in English.
Job Requirements (education, Experience, Skills, And Capabilities)
Communication
Customer Service
English
Spanish
Microsoft Office Tools
Time Management
Career Level - IC1
Responsibilities
The Applications support has the responsibility of providing L0 support activities as listed below.
Job Responsibilities/Main Functions
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Note: Please ensure to apply with your CV in English.
Job Requirements (education, Experience, Skills, And Capabilities)
- Bachelor’s degree in business administration or related field preferred.
- Requires a minimum of 1 to 2 years of work-related experience.
- Customer service attitude, team player and proactive.
- Ability to work under pressure and time bound projects.
- Knowledge in the operation of laptops/desktops and Microsoft platforms/software (Word, Excel, PowerPoint, and Outlook) .
- Bilingual (English/Spanish).
Communication
Customer Service
English
Spanish
Microsoft Office Tools
Time Management
Career Level - IC1
Responsibilities
The Applications support has the responsibility of providing L0 support activities as listed below.
Job Responsibilities/Main Functions
- Password resets and account lockouts
- Application navigation assistance
- Installation and setup guidance
- Clearing cache and cookies
- Connectivity and login troubleshooting
- Providing user documentation and FAQs
- Log, categorize, and track user-reported issues.
- Escalate complex issues to the appropriate support teams with detailed logs.
- Respond to user queries via email, chat, VoIP, and helpdesk portals.
- Provide updates on ticket status and ensure timely resolution of issues.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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