UTS Assoc Tech Svc Desk - Bancolombia TI
Unisys
Fecha: hace 9 horas
ciudad: Rionegro, Antioquia
Tipo de contrato: Tiempo completo
What Success Looks Like In This Role
Técnico o Tecnólogo o estudiante de sexto semestre en adelante de carreras profesionales en Ingeniería de Sistemas, Telecomunicaciones o formaciones afines a servicios de tecnología de la información.
Solucionar incidentes tecnológicos en mesa de ayuda a través de soporte técnico remoto.
Funciones
Ubicación: Zona Franca - Rionegro Antioquia
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Técnico o Tecnólogo o estudiante de sexto semestre en adelante de carreras profesionales en Ingeniería de Sistemas, Telecomunicaciones o formaciones afines a servicios de tecnología de la información.
- Mínimo 1 año de experiencia en soporte técnico remoto y atención al cliente.
Solucionar incidentes tecnológicos en mesa de ayuda a través de soporte técnico remoto.
Funciones
- Brindar soporte técnico remoto (telefónico, web y chat) a usuarios finales de la mesa de ayuda.
- Resolver inquietudes sobre instalación, operación, configuración, personalización y uso de productos asignados.
- Aplicar técnicas básicas de diagnóstico para identificar problemas, investigar causas y recomendar soluciones para corregir fallas comunes.
- Escalar incidentes a otros grupos de soporte y potenciales eventos masivos.
- Mantenimiento de software y hardware
- Sistemas operativos Microsoft y Office.
- Bases de Procesos de Tecnología, Infraestructura y Comunicaciones.
Ubicación: Zona Franca - Rionegro Antioquia
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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